Frequently Asked Questions (FAQ)
1. Ordering & Payment
How do I place an order?
To place an order, simply browse our products, add your selections to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the purchase.
Can I modify or cancel my order?
Once your order is placed, we aim to process it as quickly as possible. If you need to modify or cancel your order, please contact us immediately. We can only make changes before the order is shipped.
Can I use discount codes?
Yes! You can apply any valid discount codes at checkout. Make sure to enter the code before completing the payment process. Please note that some discounts may have specific terms and expiration dates.
2. Shipping & Delivery
Do you offer international shipping?
Yes, we ship worldwide. We offer reliable international shipping options, so you can receive your order no matter where you are.
How long will it take for my order to arrive?
Delivery times vary depending on your location and the shipping method selected. Typically, domestic orders arrive within 5-7 business days, while international orders may take 7-21 business days.
How can I track my order?
Once your order has been shipped, you will receive an email or SMS with a tracking number. You can use this number to track your shipment on the carrier’s website.
How much does shipping cost?
Shipping costs are calculated based on your location and the shipping method you choose.
3. Returns & Exchanges
How do I return or exchange an item?
If you're not completely satisfied with your purchase, we accept returns and exchanges within 30 days of delivery. To start a return or exchange, please contact our customer service team for instructions.
Can I return an opened or used item?
For hygiene and safety reasons, opened or used items may not be eligible for a return unless they are faulty. Please refer to our return policy for more details.
How long does it take to receive a refund?
Refunds are processed once the returned item is received and inspected. Depending on your payment method, refunds may take 5-10 business days to reflect in your account.
4. Promotions & Discounts
How do I apply a promo code?
You can enter a valid promo code during the checkout process. Simply type in the code in the designated box before completing your order.
Do you offer seasonal sales or discounts?
We run promotions throughout the year, including seasonal sales and holiday discounts. Be sure to sign up for our newsletter to stay informed about our latest offers and sales events.
5. Contact & Support
How can I contact customer support?
You can reach our customer service team via email at vasteva.vip@gmail.com or through our live chat feature on the website. We will contact you as soon as possible.
How do I file a complaint?
If you have an issue with your order or our products, please contact our customer support team, and we will do our best to resolve the situation. You can also provide feedback or complaints directly via email.
